This post will walk you through this “account disabled” error in Apple Store or iTunes in iPhone, iPad, Mac on earlier macOS versions. You can find out why your account has been disabled and what to do to fix the Apple Store or iTunes account disabled issue.
Suddenly, you found that you can’t download an app from App Store or iTunes on your Mac, iPhone, iPad, or any other Apple device. You encountered the error, “Your account has been disabled in the App Store and iTunes”. It implies that your Apple account is disabled, leading to an unavailable App Store or iTunes service.
What Does “Your Account Has Been Disabled in the App Store and iTunes?” Error Mean?
What does it mean? On your iPhone, iPad, or Mac, you are unable to download or update any app from App Store, the official channel by Apple. Inc for you to get various applications for Apple devices. Meanwhile, since the Apple account is disabled, as per the warning, you may also have no access to other iCloud-based services.
For unknown reasons, Apple. Inc decides to disable your account. You can’t use the money in the balance of the Apple Store. The iCloud Plus has also been canceled. When you are checking the consumer service in App Store on your iPhone, it may just tell you that you are banned.
Why is My Account Disabled in Apple Store/iTunes?
Even if you have not downloaded iTunes on MacBook Air or Pro or iPhone, when you try to download or update apps in App Store, it will show you “Your account has been disabled in the App Store and iTunes”. There are various causes of this error:
1. You have entered wrong password for the App Store or iTunes so many times. Thus, the App Store or iTunes account is locked, so you can’t download or update the app;
2. You have not signed in to this Apple account for so long time, so Apple Support considers your account may be hacked by others, thus preventing it from signing in;
3. There are billing issues in Apple Store to pay for some apps, for instance, you have not finished an order to pay for an app;
4. You have Apple Gift card problem. Apple flags your account for fraud because you purchased too many Apple Gift cards in the short time. If Apple considers your behaviors skeptical or even illegal, for instance, when you purchased too many gift cards, it will permanently disable your account for App Store or iTunes.
5. You have downloaded some applications on Mac, iPhone, or iPad from third-party sources, which cause problems to the Apple account.
6. Your Apple account may be hacked by others. Sometimes, for some security reasons, Apple will ban the billing when it perceives your account is under threat. Therefore, your App Store or iTunes is disabled.
11 Ways to Fix “Your account has been disabled in the App Store and iTunes” Error on Mac, iPhone, and iPad?
Simply put, this error “your account has been disabled in App Store and iTunes” mainly results from two culprits, the problematic Apple ID to sign in to these two apps and applications on your Apple device.
For example, if your Apple account is unavailable in App Store, or if a certain third-party program brings viruses to the system, odds are that App Store or iTunes can’t log in.
For some users, App Store is the safest and most reliable platform where various apps are available. Therefore, you need to fix the disabled Apple account in Apple Store and iTunes as soon as possible.
#1: Wait for 24 Hours and Try Again
Upon seeing the error message about the disabled App Store or iTunes, you may as well try to wait for 1 day and then try to after the purchase again.
According to user reports, in some cases, they can re-use App Store or iTunes even if Apple disabled the account on iPhone. If this solution helps, there is no need for you to bother to try other solutions.
#2: Unlock the Apple Account (Automatically and Manually)
Now that your Apple ID account has been disabled in App Store and iTunes, you may as well manage to reset the Apple account password and then sign in again to check whether you can download apps. In this case, you can try to unlock the disabled account manually and automatically.
Unlock the Apple Account Password Manually
1. Navigate to iForgot Apple.
2. Enter your Apple ID, character in the image, and then hit Continue.
3. Then input your Phone number and Continue to Confirm your phone number.
4. On the Apple device, click “Allow” or “Show” in the notification.
5. Follow the on-screen instructions to reset the password.
Here, you need to enter a new Apple ID password and then re-enter to confirm it. You can then go to App Store to check whether you can sign in and download or update apps within this app.
Unlock the Apple ID Automatically
Apple ID is necessary for users to make full use of Apple’s online services. For some users, if you forget your Apple ID and password or you don’t want to use the existing account, you can just unlock or remove the Apple ID on your Mac, iPhone, or iPad automatically.
Here, MobiUnlock can be an exceptionally efficient tool for you to get rid of the problem of locked Apple ID. You can use MobiUnlock to unlock or change your Apple ID without phone number, email or security questions. In this way, after you sign in to a new account, you can also log in App Store to find and download apps.
If needed, users can also apply MobiUnlock to wipe passcode, screen time passcode of a Mac, iPhone, or any other Apple device. It supports all iOS versions including iOS 16.
1. Before you start using the tool to unlock a disabled account in App Store, you may as well back up your data via iCloud;
2. Don’t erase all content and settings on your device;
3. Don’t use iTunes to update or restore your device;
4. The preconditions for successful unlock are to have the correct screen passcode and enable Two-Factor Authentication on this device.
1. Download, install and run MobiUnlock on your computer.
2. Click Start Now.
3. Click Unlock Apple ID and then Start.
4. Connect your iPhone to computer with a cable.
5. When the connection finished, tap Trust this computer from the pop-up message on your iPhone.
6. Click Start.
7. Confirm whether Two-Factor Authentication is turned on or not.
If Two-Factor Authentication is turned on, you can continue the unlock process.
Otherwise, you need to follow the on-screen instructions to turn on it.
8. After clicking I have turned on, you can confirm the device model and click Next to download firmware.
The download might take some time. Please wait patiently.
9. When the firmware is ready, click Unlock Now.
10. At the warning page, you are asked to type 777777 in the confirmation box, then click Unlock to continue.
Please note that you need to backup data of your iPhone, otherwise it will be wiped during the unlock process.
11. After the Apple ID is successfully removed, you can follow the guide to activate your iPhone.
12. After activation, you can just log with another Apple ID.
In so doing, you can reset a password for the Apple account in Settings. After that, log in to App Store or iTunes to check whether “Your account has been disabled in the App Store and iTunes” remains. If needed, you can also use this tool to unlock iPhone without password or Face ID.
#3: Sign out and Sign in the Apple ID
Sometimes, you can just sign out and sign in to the disabled Apple account on your iPhone, iPad, or Mac. Some users reflected that this fix has simply helped them resolve the disabled account in App Store.
Sign out and Sign in the Apple ID on iPhone:
1. On your iPhone, find out Settings and then hit the username.
2. In “Apple ID”, scroll down to find and hit Sign out.
3. After a while, Sign in your Apple ID again in iPhone Settings.
You can then open App Store on your iPhone and check whether you can download or update any applications by paying for them.
Sign out and Sign in the Apple ID on Mac:
1. On Mac top right corner, click the Apple icon and then select System Preferences.
2. On the top right corner, find out and click Apple ID.
3. Under Overview, locate and hit Sign out.
4. Then choose to Sign in again in System Preferences > Apple ID.
Of course, if your account has been disabled in the App Store and iTunes on iPad, you can also choose to sign out of the account and sign in again. After signing out and then signing in to the account, open the App Store to check whether you can download apps there.
#4: Sign in to Apple Store/iTunes Web Version
If you noticed that your account has been disabled in App Store and iTunes on Mac, iPhone, or iPad, you can just try to sign in Apple Store or iTunes on browsers like Google Chrome, Safari, Opera, or any other ones.
For instance, you can try to sign in App Store web version on Google Chrome when your account is disabled on the App Store app.
#5: Check iPhone Restrictions
If there are restrictions on your iPhone to purchase, download, or update apps from App Store or iTunes, odds are that the in-purchase payment will fail and Apple shows you that “your account has been disabled in Apple Store or iTunes”. Therefore, you may well check restrictions.
1. On your iPhone, open Settings.
2. Find out General > Restrictions, and then toggle off App Store or iTunes.
Here, it may ask you to enter the restriction passcode to restrict or free up any applications or settings.
If so, you will have disabled restrictions in using App Store or iTunes. In this way, you can download and update apps as you wish.
#6: Update the Payment Method
Now that the disabled App Store or iTunes issue happens when you are trying to pay for something, you can try to check the payment method to see whether there are any errors. For some users, updating the payment method may help.
1. On your iPhone, go to Settings.
2. On the top of Settings, hit your Apple ID username and then select Payment & Shipping.
3. Click Add Payment Method.
With a new payment method added, you can manage to complete an in-app purchase in App Store using the new method to see whether App Store is still unavailable.
#7: Settle Any Unpaid Charges
If you still have not finished paying for a charge, you can try to complete the payment. After that, you can check whether you can download any other apps and whether the account is still disabled in App Store or iTunes.
#8: Reset Date and Time
Apple may detect errors during your billing according to your date and time. Therefore, you can reset the date and time to resolve the disable App Store or iTunes.
1. In your iPhone Settings, go to General > Date & Time.
2. Turn on “Set Automatically”.
The time will then be updated according to your time zone. With the right date and time, you can likely enable App Store or iTunes and download or update apps.
#9: Uninstall Third-party Applications
When the official apps from App Store are charged, some users tend to download apps from third-party sources such as application assistants. In this way, your account will be disabled in App Store and iTunes due to viruses or threats from these apps. Hence, you would better uninstall these third-party apps.
1. On your Mac, go to Finder > Applications.
2. Locate the app and right click it to Move to Trash.
3. Go to Trash at the right bottom of Mac and then right-click the blank space to Delete Immediately.
If needed, you can also try other methods to uninstall programs easily and completely so that the third-party applications won’t cause the Apple account to be disabled.
On iPhone and iPad:
Press and hold the app and then drag it to the trash.
Without the problematic applications from unknown sources, users can sign out and then sign in to the Apple account again to see whether App Store or iTunes account is still disabled.
#10: Call Apple Support
If you have tried all the solutions above, your account in App Store or iTunes is still blocked, you can try to call Apple Support: 1-800-275-2273.
Once Apple Support answers your call, you can tell them that your account has been disabled in App Store or iTunes and that many users like you are encountering this Apple account issue when using App Store.
If the Apple consumer service employee understands your account problem and wants to help you resolve the issue, he or she will handle it for you;
If the service employee is not sympathetic to your issue, you can just hang up and then call back later to speak to another employee. Sometimes, a kind and warm-hearted consumer service employee can help you fix various Apple account issues, including the disabled App Store.
#11: Turn to Apple Website for Help
According to Apple’s Official Website, if users hit upon the “your account has been disabled in App Store and iTunes” error, you can contact Apple Support directly.
1. Go to Apple Support and then find out Apps & Services > Apple ID.
2. Select Disabled Apple ID.
3. Choose the “Your account has been disabled in App Store and iTunes” alert.
4. Hit Continue to seek further Apple support.
As you can see, if you have encountered other “disabled Apple ID” issues, such as the “Apple ID has been disabled for security reasons alert, you can also come to Apple Support for help.
Is “Your account has been disabled in the App Store and iTunes” and “Apple ID disabled? the Same”?
No, they are not. For one thing, the “Your account has been disabled in the App Store and iTunes” warning mainly shows up when you try to download (purchase) or update apps from App Store or iTunes.
For another thing, “Apple ID disabled” usually takes up when you manage to input the Apple ID and password to sign in to your Apple ID.
How to Avoid Apple Account Being Disabled in App Store and iTunes?
Although the above solutions can help you enable the account in App Store and iTunes, you need to avoid your account being disabled due to some actions. Below are some ways for you to avoid App Store or iTunes from being disabled:
1. Avoid purchasing too many Apple Gift cards from Apple Store or Amazon in a short time.
According to user reports, even if you purchased many Apple Gift cards legally and properly, the fraud-detection algorithm has been generating false positives.
As can be seen from the fact that so many Apple users complained that their account has been permanently banned after they purchased many Apple Gift cards for legal use.
2. Keep signing in to your Apple ID. It will notify the Apple algorithm that you are using the account and there is no hacker.
3. Remember the password for your Apple ID.
You may easily forget the Apple ID password if you have not frequently used it. If so, you may as well record the password with safe and professional password tools or Reminder.
You can record passwords for different accounts like the account for an app in the tool so that the error “your account has been disabled in App Store or iTunes” won’t come up as you input the wrong password so many times.
4. Ensure the security of all your Apple devices.
Firstly, you need to keep iOS for your iPhone, macOS for your Mac, or even iPadOS for your iPad up-to-date in case of any system crashes.
Secondly, you need to download and update apps from App Store as this is the official platform of Apple. Inc.
Thirdly, when you are purchasing any items, try to purchase on confirmed, safe, and large websites like Amazon.
The risk of your Apple ID and payment methods being hacked will be avoided if you can use your iPhone, Mac, and iPad safely and properly.
For users facing the “Your account has been disabled in App Store and iTunes” issue on iPhone, or iPad or Mac, this post will be helpful for you to remove the disabled App Store or iTunes account and recover a usable account. After that, you can search, download, and update apps from App Store as you wish.